Shipping Policy
Jewels Al Arab – Shipping Policy
At Jewels Al Arab, we ensure that your custom-made jewellery reaches you safely and on time. Please read our Shipping Policy carefully before placing an order.
1. Order Processing Time
-
All jewellery items are custom-made, and production begins only after full payment is received.
-
Average production time is 7–14 business days, depending on the complexity of the design.
-
You will receive an update once your item is ready to be shipped.
2. Shipping within the UAE
-
We offer nationwide delivery across the United Arab Emirates.
-
Estimated delivery time after dispatch: 1–3 business days.
-
Shipping charges may vary based on your location and order value.
3. International Shipping
-
We ship to select countries using trusted international courier partners (e.g. DHL, Aramex, FedEx).
-
Delivery time after dispatch: 5–10 business days, depending on the destination.
-
International customers are responsible for any customs duties, taxes, or import fees charged by their country.
4. Shipping Charges
-
Shipping charges are calculated at checkout based on delivery location.
-
Free shipping may be available on select promotions or for bulk orders.
5. Tracking Orders
-
Once your order is shipped, you will receive a tracking number via email or WhatsApp.
-
You can use this number to track your shipment in real-time.
6. Delays and Liability
-
While we aim for timely delivery, delays may occur due to customs, weather, or courier issues.
-
Jewels Al Arab is not responsible for delivery delays once the package has been handed over to the courier company.
7. Damaged or Lost Packages
-
In case of damaged parcels, please contact us within 48 hours of delivery with photos and video evidence.
-
If a package is lost during transit, we will coordinate with the courier to investigate and resolve the issue.
8. Contact Us
For any shipping-related inquiries, please contact us:
📧 infoo.jewelsalarab@gmail.com
📞 +60 11-5115 9910
📍 Shop No. 8, Gold Market Street, Deira, Dubai, UAE